Shipping & Returns

Returns Policy

You may return items within 7 days of delivery for a full refund if they are in a damaged or unsuitable condition, please repackage them in the condition they were received and use the returns option within the Account area, alternatively, include a print out of your original order with address details included. We’ll pay the return shipping costs as part of the refund if the return is a result of our error (you received an incorrect or defective item, etc) If the return is for any other reason, the postage must be paid for by you.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Shipping

We only ship to the UK at the moment, and all our products are usually shipped within 5 Business Days, if there is going to be a delay, we will contact you as soon as we know about it

4 thoughts on “Shipping & Returns

  1. Hi Bag of Holding,

    If I chose collection from store, will I receive a notification of when I can pick up? Or can I just come down later today?

    Kind Regards,
    Harry

    1. Hi there Harry – sorry bud I’ve only just seen this!

      When it comes in we’ll give you a call to let you know it’s ready

  2. Hiya,

    On average, how long does back order usually take?

    Regards – Finn

    1. Hi there Finn,

      It all depends on what the item is and whether it’s in print. As a rule of thumb we Order from Games Workshop, Simple Miniature Games and Esdevium Games every Monday. The Games Workshop Order arrives on a Wednesday or Thursday, with Simple Miniature Games and Esdevium arriving on a Tuesday. Items then get dispatched when these Orders arrive, with the exception of Pre-Orders which we cannot ship before their release date.

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